Returns Policy (UK)

We want to ensure your satisfaction with your purchase, but please take note of our strict returns policy below.

By purchasing from our TikTok Shop, you agree to these terms:

1. Refunds and Returns:

- Unused and Sealed Items:

Refunds will only be issued if the E-Bike is returned unused, unopened, and with the box seals intact.

- Used or Opened Items:

If the seals on the box are broken or the E-Bike has been activated or used in any way, we cannot accept returns or offer a refund.

2. Faulty Items:

If the E-Bike is faulty upon receipt, please contact us via TikTok Shop chat or TikTok Shop Customer Services within 14 days of delivery.

If faulty, please contact Finlux/Hisense directly and look at having this repaired under warranty with the manufacturer.

All claims must be supported by evidence, such as photos or videos. If the item is found to have no fault, it will be returned to you without a refund.

3. Important Purchase Considerations:

- Research Before Buying:

Please ensure you check the reviews and technical specifications of the product before placing your order.

It is your responsibility to understand the features of the device you are purchasing.

- Third-Party Advertising:

We are not responsible for false or misleading claims made by creators or influencers promoting our products.

4. Communication and Returns Process:

- All Returns Must Be Handled via TikTok Shop: We do not accept returns or queries outside of the TikTok Shop platform.

- No Phone Calls: We do not handle inbound calls. Please use the TikTok Shop chat or TikTok Customer Services for all inquiries.